Frequently Asked Questions
You got questions? Don’t worry, we’ve answered some Frequently Asked Questions below so you don’t need to ask us and wait for reply!
Products and Services
Delivery and Orders
Payments and Policies
Support and Account Features
Products and Services
What types of products does Mister Pool offer?
Mister Pool provides a wide range of pool maintenance products, including:
- Cleaning chemicals (chlorine, pH balancers, anti-algae treatments).
- Pumps and filters for water circulation and filtration.
- Plumbing accessories (pipes, valves, and connectors).
Do you sell products in bulk?
Yes, we offer products in quantities suitable for both residential and commercial needs, available by kilogram or liter.
Do you stock well-known brands?
Absolutely. We carry trusted brands like Bayrol, renowned for their quality and effectiveness.
Can I view my order history?
Yes, when you create an account on our website, you can easily track your order history, check past purchases, and reorder products with just a few clicks.
Delivery & Orders
Where do you deliver your products?
We deliver to Antigua, Saba, and Anguilla. Orders are shipped from Galisbay Port in Saint-Martin and must be picked up at the destination port.
Are customs fees included?
No, customs and import duties are not included in the product prices. These must be paid upon receipt at the destination port.
Can I place an order if I’m in Saint-Martin?
Yes, customers in Saint-Martin can place orders but must pick up the products directly from our facility. We do not offer local delivery within Saint-Martin.
Payments and Policies
What payment methods do you accept?
We accept the following payment methods:
- Credit cards (Visa, MasterCard).
- Bank transfers.
- Secure online payments.
Can I cancel or modify my order?
You can cancel or modify your order before it is confirmed for shipping. Please contact our customer support as soon as possible.
Do you offer returns or refunds?
Yes, we accept returns for defective or damaged products within 14 days of receipt. Contact our support team to initiate a return request.
Is there a minimum order amount?
There is no strict minimum, but palletization fees apply to orders below $500.
Support and Account Features
Do you provide technical support for pump or filter installation?
Yes, our team is available to guide you through the installation and maintenance of your equipment. Contact us for assistance.
What if I don’t know which products to choose?
Our experts are here to help. Send us a message with details about your pool, and we’ll recommend the right products for your needs.
What benefits do I get by creating an account?
By creating an account on our website, you gain access to:
- A personalized dashboard to track your orders and shipping status.
- Your complete order history, making reordering easy.
- Exclusive updates on new products and special offers.
