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Free delivery to the port of Galisbay SAINT-MARTIN from a purchase of $300 to ANTIGUA, SABA, ANGUILLA and free delivery on SAINT-MARTIN from a purchase of $100.

Free delivery to the port of Galisbay SAINT-MARTIN from a purchase of $300 to ANTIGUA, SABA, ANGUILLA and free delivery on SAINT-MARTIN from a purchase of $100.

Mister Pool, pool and spa supplies in Saint-Martin

Refund and Returns Policy

Effective Date: 13/12/2024

1. Overview

At Mister Pool, customer satisfaction is important to us. This Refund and Returns Policy outlines the conditions under which refunds and returns are accepted. By making a purchase on our website, you agree to this policy.

2. Return Eligibility

  • Products must be unused, in their original packaging, and in the same condition as when received.
  • Returns must be initiated within 14 days of delivery.
  • Certain products, such as custom-made items or chemicals, are non-returnable.

3. How to Initiate a Return

  • Contact us at info@misterpool.fr with your order details and reason for return.
  • We will provide instructions for returning the item.

4. Refunds

  • Refunds are issued only after the returned item has been received and inspected by our team.
  • Refunds will be processed to the original payment method within 14 business days.
  • Shipping costs are non-refundable, except in cases where the product was defective or the return is due to our error.

5. Non-Refundable Situations

  • Products damaged due to misuse or improper handling by the customer.
  • Returns initiated after the 14-day window.
  • Items marked as final sale or non-returnable on the product page.

6. Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately at info@misterpool.fr with photos and a description of the issue. We will arrange for a replacement or refund at no additional cost.

7. International Returns

Customers are responsible for any customs duties, taxes, or additional shipping fees for international returns.

8. Changes to This Policy

Mister Pool reserves the right to modify this policy at any time. Updates will be posted on our website with the new effective date.

Contact Us

If you have questions or need assistance with a return or refund, contact us:

  • Email: info@misterpool.fr